MyRide

Customers began using the new RTD MyRide system in September 2022 as new validators were being installed across all RTD buses and rail platforms.

Create a new RTD MyRide account and use the MyRide Transition Form to transfer the balance of your old MyRide card to your new RTD MyRide account.

No need to install a new app, simply update to get the RTD MyRide app and all the new features!

No, you can also manage your MyRide account online in the new RTD MyRide web portal.

The old MyRide discount is no longer available when using the MyRide mobile barcode or card, but remains available when you purchase mobile or physical 10-Ride Ticket Books. And with fare capping, you'll always get the best price on RTD!

Fare capping ensures you never pay more than you should on RTD. When you use your MyRide mobile barcode or new MyRide card, 3-Hour Passes will automatically convert to Day and Monthly Passes. Taking a trip to a higher fare zone later in the day? You'll only pay the difference! Fare capping also applies to individual tokens, so an account holder using their MyRide barcode will accumulate trips separately than those using cards connected to the same account. This way, everyone benefits!

The change to RTD MyRide is part of RTD’s Fare Modernization Project which began in 2016. The goal was to replace RTD’s card-based system with a cloud-based system to offer a better customer experience and improve data processing and security. The new system is a technological leap forward for customers and the agency, and provides an upgrade path for integrating additional payment options in the future.

Fare capping ensures you never pay more than you should on RTD. When you use your MyRide Barcode or MyRide Card, 3-Hour Passes automatically convert to Day and Monthly Passes. Fare capping also applies to individual tokens, so an account holder using their MyRide barcode will accumulate trips separately than those using a MyRide Card connected to the same account. This way, everyone saves!

Yes. Tickets can be purchased in advance and activated when you are ready to ride. Unused mobile tickets expire 45 days after purchase.

Yes, you can buy up to 10 mobile tickets per ticket type in a single purchase, with a maximum of 20 tickets per ticket type in a day. You can still use your MyRide barcode to pay for your fare, but others will have to use mobile tickets that are purchased separately, and fare capping will not apply to those tickets. You must activate a ticket for each passenger before boarding an RTD vehicle. Be aware that activating a large number of tickets may slow down the app.

No, you can also manage your MyRide account online in the MyRide web portal.

Internet access is required to purchase and activate tickets, but activated tickets can still be displayed without cellular service.

VanillaDirect is a payment service that allows you to load cash onto your MyRide account at participating retail locations.

How can I load cash using VanillaDirect?

You can load cash in one of two ways:

1. Scan the Pay With Cash barcode from the RTD MyRide app at a participating merchant, or
2. Use a new MyRideVanillaDirect card, which has a barcode printed on the back.

Not if you use the RTD NextRide app. App users can load cash by scanning the Pay With Cash barcode.

Customers who do not use the app and need to load cash on a MyRide card will need the new VanillaDirect MyRide card.

Yes. Current MyRide cards will continue to work the same as they do today.

Registering links the card to your MyRide account, giving you:

• Balance protection if your card is lost or stolen
• The ability to track rides and manage funds in the app or online

Funds loaded to an unregistered card stay on that card only. The balance is not protected.

You need the new card if:

• You don’t use the RTD NextRide app; and
• You want to load cash on your card at participating merchants.

If you use the app you only need the Pay With Cash barcode in the app.

• Starting December 2, 2025, all new MyRide card orders via the RTD Online Store and shipped by mail will automatically be the VanillaDirect version.
• At RTD sales outlets, customers requesting stored value cards will receive the new version.

Yes. It works the same for riding, tapping, and storing value—plus it includes a barcode to allow cash loading at VanillaDirect merchants.

At any participating VanillaDirect retail merchant. You can view the participating retailers in the MyRide app by clicking “Find a Store”, or by visiting https://pay.vanilladirect.com/pages/locations.