Mobile Ticketing Terms and Conditions

Thank you for using the Regional Transportation District's ("RTD") Mobile Ticketing Application. RTD's Mobile Tickets Application is brought to you by RTD, with mobile ticket sales provided by Masabi LLC ("Masabi"). RTD and Masabi may modify these terms and conditions at any time by posting revised terms and conditions. By clicking on the link below, you agree to accept these terms and conditions and the general terms of use relating to the website managed by RTD. Visit the general terms of use on the RTD website to learn more.

Mobile Ticketing

Mobile tickets application "Mobile Tickets App" refers to RTD's mobile ticketing application on an iOS or Android device. "Third-party Application" refers to RTD-authorized third-party mobility applications on an iOS or Android device. Mobile Ticket or "mTicket" refers to a type of ticket or pass purchased through the RTD Mobile Tickets App or Third-party Application. 3-Hour Passes, Day Passes, and Monthly Passes are valid for use on RTD bus and rail service except for Access-a-Ride Services and RTD Special Services, when available. Access-a-Ride tickets are only valid on Access-a-Ride Service. "Stored Value" refers to funds loaded onto the RTD Mobile Tickets application. The "Stored Value Account" is part of the customer account in RTD's Mobile Tickets App. Customers can use these pre-loaded Stored Value Account funds as a payment method when purchasing mTickets. Stored Value funds are not valid for travel on RTD services; the customer must purchase and activate a mTicket to pay the fare. The security of your mobile phone or mTicket is your responsibility.

RTD recommends that you create an RTD Mobile Tickets App account for your protection. If your mobile phone is lost or stolen, you will be able to migrate unused, unexpired mTickets as well as any unused balance on a Stored Value Account to your new mobile device when logging into your customer account on the new device. If you delete the RTD Mobile Tickets App, you will also delete your mTickets from your device. If you reinstall the RTD Mobile Tickets App on the mobile device it was deleted from and log into your account, your tickets will be downloaded to the device. RTD will not provide a duplicate or replacement mTicket for used or expired mTickets.

Your mTicket must be activated before boarding an RTD revenue vehicle and must be displayed clearly on a mobile phone screen to the operator every time you board an RTD revenue vehicle or when requested by a fare inspector, road supervisor, or police officer. Retain the mTicket during your entire trip on RTD revenue vehicles. Failure to show an active, valid ticket is considered fare evasion and is subject to enforcement actions according to RTD policy and local and state laws. You cannot print mTickets or transfer tickets to other individuals.

However, you may purchase and activate multiple tickets on the same mobile device for a group riding together. You will have to display an active, valid mTicket for each member of your group to the operator every time you board an RTD revenue vehicle or when requested by a fare inspector or police officer.

In the case of Access-a-Ride Service, an aide who accompanies a passenger with a disability rides for free.

Your RTD mTicket or Stored Value is sold to you via RTD's mobile ticketing partner, Masabi. The mTicket itself creates a contract between you and RTD to provide the transport services that the mTicket allows you to use. It is RTD that provides these transport services to you. In no event will Masabi, or any third-party mobile app ticket seller, be responsible for, or have any liability to you, concerning these transport services or their availability or performance (including your use or access to any RTD revenue vehicle, the RTD network, your use of any services provided under your mTicket, or for your use of the RTD Mobile Tickets App).

RTD Mobile Tickets Application

RTD grants you the right to download, install and use the RTD Mobile Tickets App on your mobile device to purchase mTickets and Stored Value and access information in accordance with these terms and conditions. You do not and will not own the RTD Mobile Tickets App or any information that is provided to you through it or RTD, but you may use the application in accordance with these terms and conditions solely for the purposes of purchasing mTickets and Stored value, using mTickets, and accessing transport information for your personal use and not for any other purpose. The RTD Mobile Tickets application is provided to you free of charge. However, RTD can suspend access to purchasing mTickets and Stored Value through the RTD Mobile Tickets App and can do so for any reason.

Third-Party Application Channel Sales

Currently, the only RTD-authorized Third-party Applications that fulfill RTD mTickets are the Uber, and Transit apps. The RTD Mobile Tickets App and the Third-party Applications are wholly different and separate applications, governed by separate Privacy Policies and Terms and Conditions of Use, which you can review on the respective applications. Login credentials and accounts between the RTD Mobile Tickets App and the Third-party Applications are not shared. Your RTD Mobile Tickets App account is different from your Third-party Application account. Your RTD Mobile Tickets App ticket wallet only stores RTD mTickets purchased from the RTD Mobile Tickets App. Your ticket wallet in a Third-party Application only stores RTD mTickets purchased from the Third-party Application. RTD mTickets purchased in the Third-party Application will only be available in the Third-party Application. RTD mTickets purchased in the RTD Mobile Tickets App will only be available in the RTD Mobile Tickets App and are not transferable to a Third-party Application. RTD Stored Value Accounts are only available in the RTD Mobile Tickets App and are only available for purchasing mTickets in the RTD Mobile Tickets App. Funds are not transferable to a Third-party Application. RTD mTickets can only be applied towards RTD transit services and cannot be applied towards mobility services offered by Third-party Applications. Other mobility services, such as ride-hailing, scooters, and bike-sharing services, are not available in the RTD Mobile Tickets App. RTD mTickets purchased in a Third-party Application will be sold to you by RTD through its mobile ticketing partner, Masabi, in the Third-party Application.

Prices and Receipts

When you purchase a mTicket or load value to your Stored Value Account, the RTD Mobile Tickets App will notify you of the price before confirming your purchase. For information on fares, please visit the RTD fare information web page at rtd-denver.com/fares-passes/fares. Once you complete your purchase, a receipt will be emailed to the email address you provided.

Discount Fares (Not Applicable for Access-a-Ride Services)

Discount fares apply to seniors 65+, individuals with disabilities, and Medicare recipients. Youth discount fares apply to youth ages 6-19 (up to three children ages 5 and younger ride free with a fare-paying adult). LiVE discount fares are available for low-income individuals enrolled in the RTD LiVE Program. Proof of eligibility is required for all passengers using discounted fare products. Active duty members of the U.S. military ride free on all RTD services. Individuals with disabilities may obtain a Special Discount Card by calling 303-299-2667. The unauthorized use of discounted fare products is a form of fare evasion and will be enforced according to RTD policy and local and state laws. For more information on discount fares, please visit the RTD fare information web page at rtd-denver.com/fares-passes/discounted-fares

Access-a-Ride Tickets

The Access-a-Ride tickets are available for individuals with disabilities enrolled in the RTD Access-a-Ride Program. An RTD Access-a-Ride identification card as proof of eligibility for all passengers using Access-a-Ride fare products is required. The Access-a-Ride ticket is good for one-way travel on Access-a-Ride Service only; not valid on any other RTD services. For more information on Access-a-Ride fares, please visit the RTD web page at rtd-denver.com/routes-services/other-services/access-a-ride.

Data Charges and Connectivity

The RTD Mobile Tickets App is free, but you may incur data charges from your cell phone network provider. You are responsible for any such costs. RTD will not take responsibility for any connectivity issues you may experience.

Availability and Updates

Travel is based on fare applicability on RTD services at the time of purchasing a ticket.

Once purchased, the mTicket will specify the fare type and the ticket's validity.

RTD reserves the right to issue updates to the RTD Mobile Tickets App, in which case you may not be able to continue using the version of the RTD Mobile Tickets App installed on your mobile device without downloading the latest update. Therefore, RTD recommends that you download and install all updates issued. RTD is not liable for errors that become apparent in old versions of the RTD Mobile Tickets App.

Changes, Refunds, and Replacements

All sales are final. mTickets will only be replaced under special circumstances, including but not limited to service disruptions of the RTD Mobile Tickets App. RTD will not issue duplicate or replacement tickets for mTickets used without your permission and will not replenish funds in a Stored Value Account used without your consent by a person to whom you have given access to your mobile device or customer account. If the mTicket is damaged or is not readable in any way, it becomes invalid; you must purchase a new ticket.

The decision to change, cancel, refund, or replace a mTicket is at RTD's sole and absolute discretion. Neither RTD nor Masabi shall be obliged to change, cancel, or replace a mTicket when RTD has reason to believe that the circumstances prompting the change, cancellation, or replacement is the result of fraud. Please contact RTD Customer Care at 303.299.6000 for mTicket issues.

If a mTicket was purchased using funds from a Stored Value Account, any refund returns the value to the Stored Value Account. RTD will not provide a cash reimbursement under any circumstances. Please note that refunds shall be for only the mTicket(s) price. Any other associated fees are non-refundable.

Stored Value Accounts with no activity (funds added or purchase made) for five years are considered Dormant. RTD will transfer the remaining Stored Value Account balance to the State of Colorado according to the Colorado Unclaimed Property Act.

Materials, Ownership, and Restrictions on Use

RTD offers the RTD Mobile Tickets App. RTD or its third-party licensors either own it (including without limitation, Masabi) and any data, text, graphics, images, audio and video clips, logos, icons, software and links, and any intellectual property and other rights relating thereto, are and will remain the property of RTD or Masabi or their respective licensors. You may not copy, reproduce, republish, upload, post, transmit or distribute the RTD Mobile Tickets App or any of its content without the prior written permission of RTD and its licensors. Nor may you: (i) reverse engineer, decompile or seek to obtain the source code to the RTD Mobile Tickets App except where and to the extent expressly required to be permitted by applicable law; or (ii) make or seek to make derivative works based on the RTD Mobile Tickets App. By using or downloading the RTD Mobile Tickets App, you agree to these terms and conditions. The RTD Mobile Tickets App is supplied to you by RTD, and neither Masabi nor any of RTD's other third-party licensors shall have any liability to you arising out of or in connection with the RTD Mobile Tickets App.

Colorado law applies to these terms and conditions, and users agree that any dispute between RTD and the users of the RTD Mobile Tickets App regarding the RTD Mobile Tickets App, sales of RTD mTickets, or arising out of or in connection with these terms and conditions will be in Denver District Court, Colorado.

Disclaimer of Warranties

RTD and Masabi expressly disclaim any representation or warranty, express or implied, including, without limitation, any implied or express warranty of merchantability or fitness for a particular purpose, and any warranties regarding the security, reliability, timeliness, and performance of the RTD Mobile Tickets App.

Liability Disclaimer

In no event will RTD, its employees, directors, and agents be liable to you or to any third-party for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind directly or indirectly arising out of or related to your use or access to the RTD Mobile Tickets App, including loss of data, loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. In no event will Masabi be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of or in connection with your use or access to any mTicket or the RTD Mobile Tickets App, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. Neither RTD nor Masabi shall be liable for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the RTD Mobile Tickets App or any mTicket. Nothing in these terms and conditions shall exclude or limit a person's liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.

RTD is a statutory political subdivision of the State of Colorado and is subject to the Colorado Governmental Immunity Act, C.R.S. § 24-10-101, et seq. Nothing in these terms and conditions shall be construed as an express or implied waiver by RTD of its governmental immunity including limitations of amounts, types of liability, or governmental acceptance by RTD of liabilities arising as a result of actions which lie in tort or could lie in tort in excess of the liabilities allowable under the Colorado Governmental Immunity Act.

Indemnification

You agree to indemnify and hold RTD, its employees, directors, and agents and Masabi harmless from and against any all claims, damages, losses, costs, expenses, or liabilities relating to, arising from, or as a result of your use or access to the RTD Mobile Tickets App. You agree to pay any costs, including reasonable attorneys' fees, incurred by RTD to enforce these terms and conditions.

Privacy

The collection, use, and security of information obtained from customers using "RTD Mobile Tickets" are subject to RTD's Mobile Ticketing Privacy Policy, as may be amended from time to time, as deemed necessary by RTD, and is posted on the RTD website at rtd-denver.com/fares-passes/mobile-ticketing/mobile-ticketing-privacy-policy.

Support

If you have any questions or problems with the RTD Mobile Tickets App, please review the FAQs for answers to the most common questions RTD receives from its users. If that does not answer your questions, please contact RTD Customer Care at 303-299-6000.