Access-on-Demand
Proposed Modifiations to Access-on-Demand
The RTD Board of Directors has been discussing proposed modifications to the Access-on-Demand program following the Paratransit Peer Review completed in 2024.
We want to let you know about important changes to RTD’s Access-on-Demand (AOD) program that will begin on January 1, 2026.
What’s Changing in 2026
- Fare per trip: Trips will now cost $4.50.
- If you qualify for RTD’s LIVE program, your fare will be $2.25 per trip.
- Subsidy amount: Reduced from $25 to $20.
- Service hours: Service will now follow ADA paratransit hours. There will be no service between 1:30 a.m. and 3:30 a.m.
- Stops allowed: You may now take up to 2 stops on providers that support this feature (previously only single-stop trips).
What Stays the Same
- 60 trips per month
- Trips must begin and end within the RTD service boundary
What is Access-on-Demand?
Access-on-Demand is a subsidized curb-to-curb ride service for individuals certified with RTD’s Access-a-Ride program. Riders can book trips through Uber, Lyft, Metro Taxi, or zTrip.
Program Basics
Program Rules - Through December 31, 2025
- Fare per trip: No fare is charged under the current policy.
- Subsidy amount: RTD covers up to $25 after your fare.
- Service hours: Service remains available overnight; there is no 1:30 a.m.–3:30 a.m. blackout.
- Stops: Single-stop trips only; round trips are not allowed.
- Monthly trip limit: Up to 60 trips per calendar month across all providers combined.
- Service area: Trips must begin and end within the RTD service area.
- Customer responsibility: You are responsible for monitoring your monthly trip count.
Program Rules - Starting January 1, 2026
- Fare per trip: $4.50. If you are eligible for RTD’s LIVE program, your fare is $2.25.
- Subsidy amount: RTD covers up to $20 after your fare.
- Service hours: Service follows ADA paratransit hours. There is no service between 1:30 a.m. and 3:30 a.m.
- Stops: You may take up to two stops per trip on providers that support this. Round trips are acceptable.
- Monthly trip limit: Up to 60 trips per calendar month across all providers combined. Customer is responsible for monitoring monthly trip count.
- Service area: Trips must begin and end within the RTD service area.
What do I pay per trip?
Through December 31, 2025: No fare is charged under the current policy.
Starting January 1, 2026: The fare per trip is $4.50. If you are eligible for RTD’s LIVE program, your fare is $2.25.
How do I qualify to use Access-on-Demand?
Only individuals with an active Access-a-Ride certification are eligible for Access-on-Demand. Certification extensions that allow Access-a-Ride trips do not apply to Access-on-Demand eligibility.
Important Information for Customers Under 18
- Customers who are under the age of 18 will not be enrolled in Uber or Lyft through the Access-on-Demand program.
- Instead, these customers will only be approved to use Metro Taxi and zTrip.
Service Abuses
The following actions are considered service abuses on Access-on-Demand and are subject to the suspension schedule below.
- Exceeding the 60-trip limit.
- Use of "add a stop" or round trips.
- Providing trips to someone else - immediate removal from the program.
Customers who abuse the Access-on-Demand policies as stated above will be subject to the following suspension schedule:
- First violation - 7-day suspension with only 45 trips
- Second violation – 14-day suspension with only 30 trips
- Third violation – 21-day suspension with only 15 trips
- Fourth violation – Removal from the program
- Additional violation - referral to an appeal committee with potential removal from Access-on-Demand services
Additional Information
More Information
Additional Contact Information
Contact UsEnrollment Form
Enroll for Access-on-Demand hereAccess-a-Ride New Customer Sign Up
Information about applying for Access-a-Ride services as a new customer
Sign up for Access-a-Ride hereFrequently Asked Questions
Frequently asked questions about the Access-on-Demand program
Access-on-Demand FAQs